Rights, Responsibilities & Privacy

Your rights as a customer or client:

• If you wish, you may bring someone to your sessions at GOTYA to help or support you. This could be a friend, a family member or someone from another service

• If you are unsure about the information or advice a staff member has given you, you can ask to speak to another staff member

• You can ask to be referred to a different service outside of GOTYA

• You can cease at any time the service you receive from GOTYA

• To receive safe and quality services from trained and experienced staff

​

Whatever service you access, we will:

• Respect your needs

• Provide you with information in the way that suits you best. This could be in the form of pictures, or written or spoken words

• Help you to make the best choices for your needs

• Make sure our staff have up-to-date training in the area of your needs

• Tell you about other available services if GOTYA cannot help you

• Encourage you to ask questions

​

Your rights to privacy:

When you start with a service at GOTYA you will be asked to give your consent for us to keep information about you and the service you use. This information is kept private and secure; only the people who work with you are able to see it.

You will also be asked for your consent if:

• Staff refer you to a service outside of GOTYA 

• A staff member wishes to talk to a member of your family

​​

GOTYA staff do not need your consent in the following situations:

• If they speak to another GOTYA staff member about the best service for you

• If they are concerned about your health, safety or wellbeing

• If a court of law subpoenas GOTYA for information about you

• If a legal guardian or carer asks for information about the GOTYA services you access

​

GOTYA Privacy Officer:

Mail: 215 Pryor Rd Drouin Vic 3818

privacy@gotya.com.au

​

External Complaints:

Health Complaints Commissioner
1300 582 113
hsc@health.vic.gov.au

​

Disability Services Commissioner
1800 677 342
complaints@odsc.vic.gov.au

​

Mental Health Complaints Commissioner
1800 246 054
help@mhcc.vic.gov.au

​