Your rights as a customer or client:

• If you wish, you may bring someone to your sessions at GAHG P/L to help or support you. This could be a friend, a family member or someone from another service

• If you are unsure about the information or advice a staff member has given you, you can ask to speak to another staff member

• You can ask to be referred to a different service outside of GAHG P/L

• You can cease at any time the service you receive from GAHG P/L

• To receive safe and quality services from trained and experienced staff

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Whatever service you access, we will:

• Respect your needs

• Provide you with information in the way that suits you best. This could be in the form of pictures, or written or spoken words

• Help you to make the best choices for your needs

• Make sure our staff have up-to-date training in the area of your needs

• Tell you about other available services if GAHG P/Lcannot help you

• Encourage you to ask questions

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Your rights to privacy:

When you start with a service at GAHG P/Lyou will be asked to give your consent for us to keep information about you and the service you use. This information is kept private and secure; only the people who work with you are able to see it.

You will also be asked for your consent if:

• Staff refer you to a service outside of GAHG P/L

• A staff member wishes to talk to a member of your family

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GOTYA staff do not need your consent in the following situations:

• If they speak to another GAHG P/L staff member about the best service for you

• If they are concerned about your health, safety or wellbeing

• If a court of law subpoenas GAHG P/L for information about you

• If a legal guardian or carer asks for information about the GAHG P/L services you access

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GOTYA Privacy Officer:

Mail: 215 Pryor Rd Drouin Vic 3818

privacy@gotya.com.au

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External Complaints:

Health Complaints Commissioner
1300 582 113
hsc@health.vic.gov.au

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Disability Services Commissioner
1800 677 342
complaints@odsc.vic.gov.au

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Mental Health Complaints Commissioner
1800 246 054
help@mhcc.vic.gov.au

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