Rights, Responsibilities & Privacy
Your rights as a customer or client:
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If you wish, you may bring someone to your sessions at GOTYA to help or support you. This could be a friend, a family member or someone from another service
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If you are unsure about the information or advice a staff member has given you, you can ask to speak to another staff member
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You can ask to be referred to a different service outside of GOTYA
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You can cease at any time the service you receive from GOTYA
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To receive safe and quality services from trained and experienced staff
Whatever service you access, we will:
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Respect your needs
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Provide you with information in the way that suits you best. This could be in the form of pictures, or written or spoken words
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Help you to make the best choices for your needs
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Make sure our staff have up-to-date training in the area of your needs
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Tell you about other available services if GOTYA cannot help you
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Encourage you to ask questions
Your rights to privacy:
When you start with a service at GOTYA you will be asked to give your consent for us to keep information about you and the service you use. This information is kept private and secure; only the people who work with you are able to see it.
You will also be asked for your consent if:
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Staff refer you to a service outside of GOTYA
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A staff member wishes to talk to a member of your family
GOTYA staff do not need your consent in the following situations:
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If they speak to another GOTYA staff member about the best service for you
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If they are concerned about your health, safety or wellbeing
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If a court of law subpoenas GOTYA for information about you
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If a legal guardian or carer asks for information about the GOTYA services you access
GOTYA Privacy Officer:
Mail: 215 Pryor Rd Drouin Vic 3818
External Complaints:
Health Complaints Commissioner
1300 582 113
hsc@health.vic.gov.au
Disability Services Commissioner
1800 677 342
complaints@odsc.vic.gov.au
Mental Health Complaints Commissioner
1800 246 054
help@mhcc.vic.gov.au